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FAQ
Frequently Asked Questioins about Zhongsheng Fiberglass

General Questions

Are you a trading company or manufacturer?

We are a manufacturer with more than 20 years’ production experience from design to production.

What certificate do you have?

We obtain TUV, SGS,MPA,BSCI, MSDS, ISO9001, and so on.

Can you provide OEM service?

We can do OEM, OBM and ODM.

Mode of transportation

We have cooperated shipping agent to provide express, sea and air transportation service at competitive price.

What's the scale of your factory?

We have 3 factories with the area of 150000 m2 and 500 employees.

Sales Questions

Do you have MOQ requirements?

For fiberglass mesh and fabric, the MOQ is 1000 rolls;

For fire blanket and other home use products, there is no MOQ requirements.

 

Can I put on my label and logo onto package?

Yes, we have own design team and can provide customization service.

What is the payment terms?

For new clients, we offer 30% deposite and 70% before loading;

Otherwise, we offer T/T, OA, LC.

What is your daily capacity?

For fire blanket, we can produce 20000 pieces per day;

For fiberglass mesh, we can make 400000 m2 every day;

For chopped strand mats, the daily output is 20 tons.

What is your production deadline?

For regular orders, we can finish within 10-15 days;

For very big volume, please check case by case and we can make proper adjustment to meet your requirements.

After Purchase Questions

Do you have after sale service?

Of course, your orders will be updated in every step from the beginning. We will take full responsibility if there is any defects in goods.

Can I get the order make up if there is quantity missing?

Sure, supposed there is any quantity missing in order, we can guarantee it will be added into next order.

Can you provide shipping service?

Yes, we have stable shipping cooperated company in the past years and they can provide good service and competitive price.

Provided I met issues during usage, will you give instructions and support?

There is no doubt about it. We will offer you technical support and instructions on line and at site.

Can you provide photo shooting service?

Yes, for on line business customers, we can help take pictures and design ideas in order to expand their business, so that you need not spend on that.

Getting Started Questions

Can I try a sample first?

For sure, you can. It’s the regular process. Usually samples are free.

If you are a valuable customer, we even can afford the freight.

Can you provide TDS and certificate for approval first?

Yes, all our materials have TDS AND we almost have full certifications requested in industry.

Can I get development returned?

If you placed the order finally, after evaluation to the quantity, it is possible to return your costs back or deducted from your order.

What's the deadline of sample?

Without customization,

The fire blanket can be shipped within 2-3 days;

The fiberglass fabric/mesh/mat will be sent out within 3-4 days.

 

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